Frequently Asked Questions

Most standard orders are delivered within approximately 5–10 business days after processing. Larger or special-order pieces may require additional time.

Yes. If you're not satisfied with your purchase, please contact Nova Home within 30 days of delivery to request a return. Items should be unused and returned in their original condition whenever possible.

Contact our team with your order details and the reason for your return. We'll guide you through the return process and provide the next steps.

Standard shipping is currently offered free on eligible Nova Home orders. Delivery availability and timing may vary depending on the item and destination.

We'll keep you informed as your order moves through the delivery process. If you have questions about your order status, contact our team at hello@novahome.com.

Please inspect your furniture when it arrives. If you notice visible damage, contact our team as soon as possible with your order details so we can help resolve the issue.

If you need to make a change or cancellation, contact us as soon as possible. Because orders may enter processing quickly, we cannot guarantee that changes can be made after processing has started.

You can reach our team by email at hello@novahome.com. Our standard support hours are Monday through Friday, 9:00 AM–6:00 PM.