Nova Home
Returns
We want you to feel completely at home with your Nova Home purchase. If something isn't right, our team is here to help.
Our Policy
Simple, thoughtful returns.
If you're not satisfied with your purchase, please contact Nova Home within 30 days of delivery to request a return.
Items should be unused and returned in their original condition. Furniture that has been damaged, modified, or improperly assembled may not qualify for a return.
Because furniture can be large and delicate, return arrangements may vary depending on the item and delivery location. Our team will guide you through the process.
Refunds are processed after the returned item has been received and inspected.
The Process
How returns work
01
Request a Return
Contact our team with your order details and the reason for your return.
02
Prepare Your Item
Keep the furniture in its original condition and packaging whenever possible.
03
Arrange the Return
We'll provide the next steps for safely returning your item to Nova Home.
04
Receive Your Refund
Once your return has been inspected and approved, we'll process your refund.
Need Help?
Have a question about your return?
Our team is happy to help you with your order and return options.